Terms and conditions

Terms and conditions

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The website www.linosfera.hr is owned by Linosfera d.o.o., Međine 14, 20207 Mlini, Croatia. The use of services and content on this website is governed by these Terms of Use.

These Terms of Use set out the conditions and rules for end users and apply to the use of the Linosfera.hr website. By using this website, end users confirm that they agree to the General Terms of Business and Use and accept to use the website in accordance with them.

All materials found on the website www.linosfera.hr are the intellectual property of Linosfera d.o.o. and may be used only with the explicit permission of the copyright holder and the holders of trademark and/or design rights.

Users may send their inquiries and comments in writing by post or e-mail, and Linosfera d.o.o. will respond in writing by post or e-mail within the legally prescribed period.

MERCHANT INFORMATION

Linosfera d.o.o.

Director: Lino Glavočić
Registered office: Međine 14, 20207 Mlini, Croatia
IBAN: HR7323600001102975192
OIB: 70717264878
Commercial Court in Dubrovnik, MBS: 081419675
Tel: 098 / 959 – 0392
email: info@linosfera.hr

Basic definitions

A Customer is a natural or legal person who orders and/or pays for the delivery of products via the website www.linosfera.hr, owned by Linosfera d.o.o. (hereinafter: LINOSFERA).

If the Customer details contain information about a legal entity, the Customer shall be considered the legal entity, and the natural person whose details are entered shall be considered the authorized representative of the Customer. The Customer is the person who orders and pays for the product, while the Recipient is the person to whom the product is delivered and may be different from the Customer.

Personal data and legal capacity

For a valid product order, the person placing the order must be 18 years of age or older (legal capacity).

The Customer is responsible for the accuracy and completeness of the information entered during registration.

Personal data protection

Pod osobnim podacima smatraju se Vaši identifikacijski podaci: ime i prezime, e-mail adresa, kućna adresa i broj telefona, odnosno podaci koji inače nisu javno dostupni, a za koje Linosfera d.o.o. sazna tijekom Vašeg korištenja Internet trgovine.

Linosfera d.o.o. undertakes to use your personal data only for identification purposes when using the online store, in order to enable you to use all of its options, and to keep it confidential. Linosfera d.o.o. will not distribute, publish, provide to third parties for use, or otherwise make it available to any third party without your prior consent.

Statement on the protection, collection and use of personal data

Linosfera d.o.o. undertakes to protect customers’ personal data by collecting only the necessary basic customer/user data required to fulfill our obligations; informing customers about how the collected data is used; and regularly providing customers with the option to choose how their data is used, including the possibility to decide whether or not their name should be removed from marketing campaign lists.

All user data is strictly safeguarded and is available only to employees who need it to perform their work. All employees of Linosfera d.o.o. and business partners are responsible for respecting privacy protection principles.

Online payment security statement

When paying in our online shop, you are using CorvusPay – an advanced system for secure acceptance of payment cards on the Internet.

CorvusPay ensures complete confidentiality of your card and personal data from the moment you enter them into the CorvusPay payment form. Payment data is forwarded in encrypted form from your web browser to the bank that issued your card. Our store never comes into contact with your full payment card details. Furthermore, the data is not accessible even to CorvusPay system employees. An isolated system core independently transmits and manages sensitive data, keeping it completely secure.

The payment data entry form is protected by a highly reliable SSL transport encryption. All stored data is additionally protected by encryption, using cryptographic hardware certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all security requirements for online payments prescribed by leading card brands and operates in accordance with PCI DSS Level 1, the highest security standard in the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally confirms your identity (in addition to validating the card) using a token or password.

CorvusPay considers all collected information confidential and treats it accordingly. Information is used exclusively for its intended purpose. Your sensitive data is fully secure, and its privacy is guaranteed by state-of-the-art protection mechanisms. Only the data necessary to perform the transaction is collected in accordance with demanding online payment procedures.

Security controls and operational procedures applied to the CorvusPay infrastructure ensure its reliability and continuously maintain and improve the security level of protecting your card data through strict access control, regular security monitoring, in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions.

Thank you for using CorvusPay!

Security of online payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry.

Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

Electronic communication

By visiting our online store pages you communicate electronically. You thereby accept that all agreements, notices, disclosures and other content delivered to you electronically satisfy legal requirements as if they were provided in written form.

Price

Linosfera d.o.o. undertakes to clearly, visibly and legibly display the retail price in accordance with Article 7 of the Consumer Protection Act (Official Gazette NN 41/14).

Linosfera d.o.o. may periodically, at its discretion, offer certain products at promotional prices lower than their regular price and undertakes to clearly and legibly indicate the promotional price and the duration of the promotion.

After the promotional period expires, Linosfera d.o.o. will not accept orders under the terms of an expired promotion.

Product availability

Due to a high number of simultaneous orders on Linosfera.hr, product availability information may differ from actual warehouse stock.

If an ordered product is not available in the warehouse, Linosfera d.o.o. will inform the customer that the product is currently unavailable, indicate the expected availability time, and offer the option to purchase an alternative product available for delivery and most similar in characteristics to the unavailable product.

Order and contract conclusion

Products are ordered by selecting items, using the menu and completing an electronic order form. The Customer may order and purchase products as a registered or unregistered user. The product is considered ordered when the Customer completes the entire ordering process.

Payment for ordered products can be made in the following ways:

  • Payment cards (Mastercard®, Maestro®, Visa, Diners, Discover)
  • Bank transfer / payment order / e-banking

Upon receipt of the order, Linosfera d.o.o. will notify the Customer via e-mail that the order has been received and the product successfully ordered.

If you do not receive the notification, it is recommended to check:

  • whether the message is in the Junk/Spam folder
  • whether the mailbox is full
  • whether the items are in the cart; if not, repeat the ordering process

After the shipment is handed over to the delivery service, the Customer will be notified by e-mail that the shipment has been dispatched.

In the case of payment by e-banking/bank transfer, the contract is considered concluded at the moment Linosfera d.o.o. receives confirmation that the order amount has been paid.

If a product is ordered and payment method selected is e-banking/bank transfer, Linosfera d.o.o. undertakes to reserve the product in the warehouse for 3 business days (excluding Saturdays). After the 3 business days have passed, Linosfera d.o.o. does not guarantee product availability.

Shipping costs are not included in the product price.

If payment by e-banking/bank transfer is selected and Linosfera d.o.o. cannot supply the ordered product due to lack of stock, the Customer will be notified within a reasonable time and Linosfera d.o.o., in agreement with the Customer, will refund the paid amount.

In such cases, the Customer is responsible for the accuracy and truthfulness of the provided information, since Linosfera d.o.o. will process refunds according to the data provided.

CHARGING / AUTHORIZATION

All payments will be made in EUR.
For e-banking/bank transfer payments, any bank fees and/or interbank transaction fees are not included in the price.

Refund of payment

If it is not possible to deliver the ordered products or identical replacement products, the user will be offered products of equal or similar characteristics and price. If the Customer does not accept such an offer, Linosfera d.o.o. undertakes to refund the funds as soon as possible, and no later than 14 days from the date the notice of contract termination is received, to the account from which the funds were paid.

Delivery

Products can be ordered for delivery within the Republic of Croatia, under the conditions applicable to each delivery area.

Linosfera d.o.o. undertakes to deliver the ordered product within 15 days from the date of contract conclusion.

Delivery is carried out in accordance with the delivery service’s terms of use and is considered completed at the moment the product is handed over to the delivery service.

If the shipment is returned to Linosfera d.o.o. because delivery could not be completed, the Customer will be notified by e-mail and offered the option of re-shipping.

  • Dispatch / delivery details

Korisnici mogu naručiti proizvode na internetskoj trgovini Linosfera.hr. Linosfera d.o.o. dostavlja proizvode na području cijele Hrvatske, uključujući i otoke. Dostava proizvoda na skladištu je moguća u roku od jednog ili dva radna dana od dana potvrde narudžbe. Za dostavu proizvoda koji nisu trenutno dostupni na skladištu, rok za dostavu je istaknut u opisu proizvoda. Iznos dostave je 40 EUR u paušalnom iznosu za sve proizvode. Na kupnju iznad 1500,00 EUR, dostava je besplatna. Dostava se kod izrade narudžbe automatski uračunava u cijenu te je istaknuta na ponudi. Dostava se vrši isključivo na području Republike Hrvatske.

  • Receipt of the order

Ordered products are packed so they cannot be damaged by normal handling during transport. Products are delivered to the entrance of the residential building (house entrance / building entrance). (For some islands, delivery is to the nearest post office.) Upon receipt, the user must check for any damage and immediately report it to the courier, or refuse the shipment if there is visible external damage. Products are insured against loss and damage in delivery. The user must sign the delivery note as confirmation of receipt. If the user does not receive the shipment or delivery notice within the expected time after dispatch, they should notify the merchant so that shipment tracing can be initiated or a replacement shipment sent. If the user does not submit a written complaint regarding delivered products within 48 hours of receipt, the shipment is considered properly delivered. In case of delays due to force majeure (lost products, products damaged in the partner’s distribution center and returned without delivery, etc.), Linosfera d.o.o. does not assume liability on a “first risk” basis and undertakes to send replacement products as soon as possible. Linosfera d.o.o. reserves the right not to deliver orders if misuse is suspected. In case of delays due to force majeure (lost products, products damaged in the partner’s distribution center and returned without delivery, etc.), Linosfera d.o.o. does not assume liability on a “first risk” basis and undertakes to send replacement products as soon as possible. Linosfera d.o.o. reserves the right not to deliver orders if misuse is suspected.

  • Invoice

All shipments include an invoice. Factory-sealed products are not opened. Please check the transport packaging: the invoice is located in a transparent pouch, and the warranty card is on the back. For smaller products, the invoice may be in an envelope or inside the box.

Statement on delivery and shipping of parcels

Over 95% of parcels sent by www.linosfera.hr (Linosfera d.o.o.) are delivered according to the delivery service schedule. Linosfera d.o.o. makes every effort to dispatch and deliver parcels accordingly. Linosfera.hr (Linosfera d.o.o.) cannot be held responsible for delivery delays caused by the delivery service or force majeure.

Unilateral termination of the contract (Right of withdrawal)

You may terminate the contract within 14 days without stating any reason.

To exercise the right of withdrawal, you must notify us of your decision before the expiry of the period by sending an unequivocal statement by e-mail to info@linosfera.hr, stating your name and surname, address, telephone number, fax number (if any) or e-mail address. You may also use the suggested model withdrawal form.

MODEL WITHDRAWAL FORM

Name, surname and address of the consumer: ____________________

To: Linosfera d.o.o., Međine 14, 20207 Mlini, +385 98 959 0392, info@linosfera.hr

I _____________________ hereby declare that I unilaterally terminate the contract for the sale of the following goods ______________________, ordered/received on ______________________.

Consumer signature (only if this form is submitted on paper)

Date: ___________

We will confirm receipt of your withdrawal statement or form without delay by e-mail.

The withdrawal period is 14 days from the day the goods are delivered into possession to you or a third party designated by you who is not the carrier.

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days from the day we received your decision to withdraw, except if you chose a different type of delivery which is not the least expensive standard delivery offered by us.

Refunds will be made using the same means of payment you used, unless you expressly agree otherwise; in any case, you will not incur any fees as a result of the refund.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

You have met the deadline if you send back the goods before the withdrawal period has expired.

You must bear the direct cost of returning the goods.

You are responsible for any diminished value of the goods resulting from handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

The consumer does not have the right of withdrawal if:

-the subject of the contract is sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened after delivery

-the subject of the contract is perishable goods or goods with a short shelf life

Material defects and complaints

If the Customer notices material defects of the delivered product as defined by Article 401 of the Croatian Civil Obligations Act (Zakon o obveznim odnosima), for which the Seller is liable under Article 400, the Customer may choose (Article 410) to:

1) request that the Seller remedies the defect,

2) request delivery of another item without defects,

3) declare that he/she is terminating the contract (pursuant to Article 412 of the Civil Obligations Act – provided that the buyer has previously granted the seller an additional reasonable period for performance of the contract. The buyer may terminate the contract without granting an additional period if, after being notified of the defects, the seller has stated that he/she will not perform the contract, or if it is evident from the circumstances of the specific case that the seller will not be able to perform the contract even within the additional period, as well as in cases where, due to the seller’s delay, the buyer cannot achieve the purpose for which the contract was concluded).

If the seller fails to perform the contract within the additional period granted, the contract shall be terminated by operation of law; however, the buyer may maintain the contract in force if, without delay, he/she declares to the seller that the contract remains in effect.

The same applies in the case of defective performance of an obligation where performance within a specified time period constitutes an essential element of the contract.

The buyer loses the right to terminate the contract due to a defect in the goods if it is impossible to return the goods or to return them in the condition in which they were received.

Nevertheless, the buyer may terminate the contract due to a defect in the goods if the goods have been wholly or partially destroyed or damaged as a result of a defect that justifies termination of the contract, or due to an event not attributable to the buyer or to any person for whom the buyer is responsible.

The same applies if the goods have been wholly or partially destroyed or damaged in the course of the buyer’s obligation to inspect the goods, or if, before the defect was discovered, the buyer has consumed or altered part of the goods in the course of their normal use, provided that such damage or alteration is insignificant.

A buyer who has lost the right to terminate the contract because it is impossible to return the goods or to return them in the condition in which they were received retains the other rights granted by law due to the existence of a defect.

After the buyer sends a written notice to the seller at the e-mail address info@linosfera.hr , and if it is determined that the complaint is justifie Linosfera d.o.o.   the seller will remedy the defect in accordance with the agreement reached with the buyer.

The return of a product with an identified defect to the seller shall be carried out at the seller’s expense.

You are responsible for the shipping costs to our warehouse for products you return or exchange (by post or courier service), except in the case of returning or replacing defective products, in which case we cover all costs (exclusively via DPD courier service).

Notes

• Returns and exchanges must be agreed in advance.

• If you wish to receive a refund, the returned goods eligible for return must be accompanied by proof of purchase (invoice, copy of the invoice, invoice or order number) and the bank account number (IBAN) to which the refund should be made.

• The refund will be made in accordance with the statutory period of 14 days (Consumer Protection Act), i.e. after we receive the product at our warehouse
• When returning or exchanging non-defective products, the customer is responsible for properly packaging the product(s) in the original packaging with all accompanying elements, and then placing them in a cardboard box. in order to prevent damage to the product during transport. If damage occurs because the customer did not properly protect the product during packaging (e.g. returned products wrapped in ordinary
paper or a bag) – the return or exchange will not be accepted.
• Article 77, paragraph 5 (5) The consumer is responsible for any diminished value of the goods resulting from handling the goods, except where such handling was necessary to establish the nature, characteristics, and functioning of the goods. The consumer may examine the product in the same manner as would be permitted in a physical retail store; any use of the product beyond that reduces its value.

• If the product returned by the Customer to the Seller pursuant to the provisions of this article is returned without its original packaging, with minor damage, or showing signs of use, and as a result the Seller is unable to resell the product as new, the Customer shall be liable to the Seller for damages, preliminarily assessed at up to 40% of the paid retail price (RRP) of the product. 

• You must return the goods to us without undue delay and no later than 14 days from the date on which you notified us of your unilateral termination of the contract.

• Product(s) purchased and delivered with a promotional gift included must be returned together with the promotional gift in order to qualify for a full refund of the originally purchased product(s). If you wish to keep the product received free of charge as part of the promotion, the value of the gift may be deducted from the refund amount.

• If the product returned by the Customer to the Seller pursuant to the provisions of this article is returned defective, with significant damage, or without all parts and documentation originally delivered to the Customer, and if the Customer fails to supply the missing items within an additional period of 8 days from the Seller’s notification, it shall be deemed that the Customer has not fulfilled the obligation to return the product to the Seller. In such case, the Seller shall not be obliged to refund the paid amount and will notify the Customer accordingly.

• If the product returned by the Customer to the Seller pursuant to the provisions of this article is in its original packaging, with all accompanying parts and documentation, undamaged, without signs of use, and fully functional, the Seller undertakes to refund the Customer the full amount paid.

Complaints

In accordance with the Consumer Protection Act (Official Gazette No. 41/14, Article 10), Linosfera d.o.o. undertakes to receive written complaints from users regarding the services provided and to respond to them in writing within 15 days from the date of receipt of the complaint. Complaints regarding the quality of services of the www.linosfera.hr online store may be submitted in writing to the following address:

Linosfera d.o.o.
Međine 14, 20207, Mlini
or e-mail adress: info@linosfera.hr

Linosfera d.o.o. undertakes to provide a written response to the complaint no later than 15 days from the date of receipt of the complaint.

The user must include the necessary contact details with the complaint for the delivery of the response: first name, last name, and address.

Online Dispute Resolution

Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, the “Online Dispute Resolution Platform” (ODR Platform) is available at the following link: http://ec.europa.eu/odr

Service, Warranty, and Claims

Linosfera d.o.o. guarantees the quality and proper functioning of the product, provided that the user complies with the enclosed instructions. The warranty becomes valid on the date of receipt of the product, which must be proven by presenting proof of purchase (invoice, copy of the invoice, or warranty certificate).
Any defect that occurs within the warranty period from the date of purchase of the device will be remedied under the following conditions:
– that the device was used for household purposes and not for commercial purposes.
– that the defect did not occur as a result of using the device with an incorrect voltage, or contrary to the manufacturer’s instructions for use and installation, or as a consequence of an accident (transport, etc.), adverse weather conditions (floods, lightning strikes), misuse, negligent handling, or unprofessional repair.
– that the product has not been mechanically damaged.

The warranty does not cover normal wear and tear of materials, maintenance,
or replacement of parts.

If a defect cannot be remedied within a reasonable time during the warranty period, the product will be replaced with a new one or the paid amount will be refunded to the customer.

If, during the warranty period, the product changes its characteristics or stops functioning, please notify us by e-mail before returning the goods to info@linosfera.hr with the following
content in the e-mail: the full product name, the serial number (if applicable), a detailed description of the problem, and accompanying photos or a video clearly showing the defect.

The warranty will be honored upon presentation of proof of purchase (invoice, copy of the invoice, or warranty certificate).

The warranty shall NOT be recognized in the following cases:

  • If the customer does not comply with the product’s instructions for use.
  • Due to defects caused by force majeure (fire, flood, lightning strike, etc.).
  • Due to damage caused by improper installation or maintenance.
  • Due to mechanical damage caused by the user’s fault.
  • If the customer handles the product in an unprofessional or negligent manner.
  • Due to improper use or exposure of the device to unusual or
    extreme conditions.
  • Damage caused by cleaning with unsuitable cleaning agents.
  • Connecting the device to power sources that are not prescribed.
  • When the information on the warranty certificate has been erased or altered.
  • When the instructions for use are not followed.
  • When the defect was caused by mechanical damage, lightning strike, electrical
    electric shock, fire, moisture, liquid, or any other cause
    caused by improper use or force majeure.
  • When a product that requires professional installation is installed by an unqualified
    person.
  • When the product has been opened, modified, or repaired by
    an unauthorized person.
  • When non-original parts are installed or non-original
    chargers are used;
  • When the product is handled irresponsibly.

If the user fails to collect the device within 45 days from the date of notification by the Service that the servicing has been completed, the user agrees that this shall be considered a waiver of ownership of the device, and the device shall be deemed abandoned property in accordance with Article 132 of the Ownership and Other Real Rights Act. In such case, the Service may treat the device as movable property without an owner pursuant to Article 131 of the Ownership and Other Real Rights Act and may sell it to third parties in order to recover all incurred costs. The user expressly and unconditionally confirms that the Service has the right of retention over the repaired item in accordance with Article 72 of the Civil Obligations Act and is authorized, pursuant to Article 75, to recover all costs related to the repair, as well as other incurred costs, from the proceeds obtained by selling the device to third parties.

Damage During Delivery / Incorrectly Delivered Products

In the event of damage during delivery, incorrectly delivered goods, or if the product you received is defective (manufacturing defect), please contact us (by e-mail at info@linosfera.hr or by phone) within two business days of receiving the shipment. We will resolve all complaints as soon as possible. In such cases, Linosfera d.o.o. covers all costs related to the replacement of the product (exclusively via DPD courier service).
Notes
• When replacing defective products, the new product is tested for proper functionality before being sent.
• Before reporting a defective product, please check whether the batteries you are inserting into the product (if required) are functional and inserted correctly.

Liability for Material Defects

LINOSFERA d.o.o. is liable for material defects in the goods sold on its website in accordance with the applicable regulations of the Republic of Croatia, in particular the Civil Obligations Act.

Pursuant to Article 43, paragraph 2 of the Consumer Protection Act, we inform customers of the seller’s liability in the event of material defects in products when concluding a distance contract (online purchase):

  • Material Defects for Which the Seller Is Liable
    • (1) The seller is liable for material defects in the goods that existed at the time the risk passed to the buyer, regardless of whether the seller was aware of them.
    • (2) The seller is also liable for material defects that appear after the risk has passed to the buyer if they are the result of a cause that existed prior to that time.
    • (3) It shall be presumed that any defect which appears within six months from the transfer of risk existed at the time of the transfer of risk, unless the seller proves otherwise or unless this presumption is incompatible with the nature of the goods or the nature of the defect.
    • (4) The seller shall not be liable for an insignificant (minor) material defect.
  • What Constitutes a Material Defect
    • 1) if the goods do not have the necessary characteristics for their normal use or for placing on the market,
    • 2) if the goods do not have the necessary characteristics for the particular purpose for which the buyer is acquiring them, and which was known or should have been known to the seller,
    • 3) if the goods do not have the characteristics and qualities that were expressly or implicitly agreed upon, or prescribed by law,
    • 4) when the seller has delivered goods that do not correspond to the sample or model, unless the sample or model was shown for informational purposes only,
    • 5) if the goods do not have the characteristics that are normally found in goods of the same type and which the buyer could reasonably expect given the nature of the goods, especially taking into account public statements made by the seller, the manufacturer, or their representatives regarding the characteristics of the goods (advertising, product labeling, etc.),
    • 6) if the goods were improperly installed, provided that the installation service was included as part of the performance of the sales contract,
    • 7) if the improper installation is the result of deficiencies in the installation instructions.

If the buyer, based on statements made by the manufacturer or its representative, expected certain characteristics of the goods, such defect shall not be taken into account if the seller did not know nor was required to know of those statements, or if those statements had been refuted before the conclusion of the contract, or if they did not influence the buyer’s decision to conclude the contract.

  • Defects for Which the Seller Is Not Liable
    • (1) The seller shall not be liable for defects if, at the time of concluding the contract, they were known to the buyer or could not have remained unknown to the buyer.
    • (2) Defects shall be deemed not to have remained unknown to the buyer if they are defects that a diligent person with the average knowledge and experience of a person of the same profession and trade as the buyer could easily have noticed during a customary inspection of the goods.
    • (3) The provision of paragraph 2 of this Article shall not apply to contracts concluded by a natural person as a buyer outside his or her trade, business, or professional activity with a natural or legal person who, as a seller, acts within the scope of his or her trade, business, or professional activity (consumer contract).
    • (4) However, the seller shall also be liable for defects that the buyer could have easily noticed if the seller declared that the goods have no defects or that they possess certain characteristics or qualities.
  • Inspection of the Goods and Visible Defects
    • (1) The buyer is obliged to inspect the received goods in the usual manner, or have them inspected, as soon as it is possible according to the regular course of events, and to notify the seller of any visible defects within eight days, or without delay in the case of a commercial contract; otherwise, the buyer shall lose the rights arising from such defects.
    • (2) If the buyer has forwarded the goods further without transshipment, and the seller knew or should have known at the time of concluding the contract about the possibility of such further shipment, the inspection of the goods may be postponed until their arrival at the new destination. In that case, the buyer is obliged to notify the seller of any defects as soon as, in the regular course of events, the buyer could have learned of them from their clients.
    • (3) In consumer contracts, the consumer as the buyer is not obliged to inspect the goods or have them inspected, but is required to notify the seller of any visible defects within two months from the date on which the defect was discovered.
  • Hidden Defects
    • (1) If, after the buyer has received the goods, it becomes apparent that the goods have a defect which could not have been discovered by a customary inspection upon receipt, the buyer is obliged, under penalty of losing their rights, to notify the seller of such defect within two months from the date the defect was discovered, and without delay in the case of a commercial contract.
    • (2) The seller shall not be liable for defects that become apparent after two years from the delivery of the goods, and in the case of a commercial contract, after six months.
    • (3) In the sale of used goods, the contracting parties may agree on a period of one year, and in the case of commercial contracts, an even shorter period.
    • (4) The time limits referred to in paragraphs 2 and 3 of this Article may be extended by contract.

Promotional Sales and Discount Codes

Linosfera d.o.o. will periodically, at its own discretion, place certain products on promotional sale. These products will be available under the same conditions to all customers or to customers belonging to a specific, precisely defined group.

After the expiration of the promotional sale period, Linosfera d.o.o. will not accept new orders under the terms and conditions of the promotion that has expired.

Linosfera d.o.o. also occasionally provides all customers or certain customers (Facebook friends or newsletter subscribers) with coupons for special promotions, benefits, and discounts. A coupon is usually a single word or a string of characters. To apply the discount, enter the exact coupon code in the designated field in the cart and click “APPLY COUPON” – the discount
will be applied automatically. Please take advantage of these benefits before completing your purchase.
Coupons may be limited in duration and in the number of uses. Additionally, discounts may apply only to a single product or to a limited/specified selection of products.

It is not possible to use more than one coupon at a time.
Coupons cannot be applied to products that are already on sale.

BY PURCHASING THE PRODUCT, THE CUSTOMER ACCEPTS THE TERMS AND CONDITIONS OF BUSINESS

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We reserve the right to change prices. The content is for informational purposes only, and we do not assume responsibility for the accuracy of the information.
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